Careseeker Questions


What do you mean by Careseeker?

The Careseeker is the individual who will be receiving care from a Caregiver. While a spouse, adult child, or parent may be the one who is looking for a Caregiver, when “Careseeker” is used on the website, it means the person receiving care and the one you create an account for. A Careseeker (or recipient) can have up to 10 Family Members or individuals added to their Care Circle. Only one of these members can have administrative power to manage the care of the Careseeker.

What is a Care-Pair?

A Care-Pair is when a Careseeker hires a Caregiver. Care-Pair hours are the hours that a Caregiver works for a Careseeker.

What is a Care View?

Your Care View is comprised of the members of your family, friends or guardians who have permission to access your account under their own log in. You can add up to 10 individuals who are kept up to date of your caregiving status. You can also remove these individuals from your Care View as you see fit. One member of your Care View may act as your Care Administrator and manage all aspects of your account.

What are Healthcare Service Members (HCSM)?

These are the health care individuals you add to your account to be notified in case of significant change in condition. Including, individuals such as your doctor, hospital social worker, geriatric care manager, home health agency contact, pharmacist, cardiologist, etc. These individuals are added by you when you click on the “Care Circle” link on the left hand navigation menu, then look for the Healthcare Service Member link on the top navigation bar.

Who mananges the account?

The person who created an account for a family member, or friend, becomes the Care Administrator for that Careseeker. The Care Administrator manages all aspects of care for the Careseeker and can add and remove family and friends from the Care-Circle. The roll of Care Administrator can be reassigned to another person in the Care-Circle at any time. Other non-administrative members of the Care-View can log into the Keep Safe Care Direct system to review and be informed of services provided to the Careseeker.

Can I manage more than one account?

Yes, you can manage as a Careseeker Administrator more than one account using the same email / log in address. To do so, log in to your existing account and then look for the “View As” drop down section on the top right of the page. Click the drop down and you will see an option to ‘Add New Account’.

Can I be in a Care View to more than one account?

Yes, you can be in more than one Care View using the same email / log in address.

Do I have to hire a Caregiver for a minimum amount of hours?

No. While most traditional agencies require a contiguous 4 hour minimum of care per day, and 20 hours per week; Keep Safe Care Direct does NOT require a minimum number of care hours per day. Also, you can hire a Caregiver for any time you choose. This flexibility allows you to have care according to your needs.

Can I pay for “items” a Caregiver does or gets for me?

Yes. Trip charges, buying groceries and medications are a few items that would be billed in addition to the set hourly fee to the Caregiver. Caregivers would add these items to their weekly work hours (timesheet) for you to approve. Keep Safe Care does add a 3% surcharge for these online miscellaneous payments.

What do I get for the $3.00 / hr surcharge?

First a clarification. Compared with private duty agencies that charge between $20 and $35 per hour, their surcharge over what they pay their Caregivers is between $11 and $25 per hour! We strive to give you the best service while at the same time saving a family between $10,000 to $30,000 over private duty care. We take all the stress out of hiring a Caregiver by just making sure that you get a Caregiver that is best matched to your care needs. That means we offload the scheduling, billing, payroll, accounting, end of year taxes, messaging, and reminders you would have to do yourself. In addition, you get direct access to your local healthcare community and information that would be hard to acquire on your own.

Is your website secure?

Yes, you will notice the ‘https:’ designator on the address line of our site. This indicates what we are using a Secure Socket Layer 7 protocol that encrypts and protects any and all transmission and storage or personal data on our site. Our vendor is ICDSoft. For more information about SSL please visit

Can I hire a Nurse through your system?

Yes. Keep Safe Care Direct has nurses listed on our site that can help a family develop a geriatric care plan, provide care, or provide care oversight. You can hire a nurse by clicking on “Types of Caregivers needed.” Choose and click on either “Geriatric Care Manager” (care plan and oversight) or “Registered Nurse” or “Licensed Vocational/Practical Nurse.” You can hire an RN or LVN/LPN (Licensed Vocational/Practical Nurse) to provide skilled nursing care, or personal/companion care. Expect to pay no less than $35/hr if you want an RN to provide your personal care. If you need a nurse to provide skilled nursing care, please contact your Nurse Care-Pair Manager for assistance.

What if I need a geriatric care plan?

Keep Safe Care Direct has nurses listed that can help a family develop a geriatric care plan by hiring them directly.

Do you have a senior home safety checklist?

Yes, Keep Safe Care offers suggestions on how to keep seniors safe at home in a downloadable PDF checklist here. Of course, you can always contact your Nurse Care-Pair Manager with help with this as well.